BudCX – AI-Powered CX Solutions for Cannabis Businesses
Elevate Your Customer Experience with AI & Human Expertise
About Us
Welcome to BudCX: The Future of Cannabis Customer Experience
With over eight years of expertise in the U.S. cannabis market, BudCX has helped top cannabis brands, including MedMen, Columbia Care, Wholesome Co, Cann, Curaleaf, Indacloud, and many others, thrive with cutting-edge digital marketing and sales strategies. Now, we’re revolutionizing Customer Experience (CX) by integrating AI-powered chatbots, AI voicebots, and dedicated human support, ensuring that cannabis dispensaries and e-commerce stores deliver exceptional customer service.
Why BudCX?
A Fully Managed CX Solution Designed for Cannabis Businesses
At BudCX, we understand the unique challenges cannabis brands face when it comes to customer experience. Whether you’re running a physical dispensary or an e-commerce store, our AI-driven and human-supported CX solutions help you:
01
Increase Sales
AI-powered personalized product recommendations drive conversions.
02
Automate Queries
AI chatbots and AI voice chatbots handle FAQs, track orders, and collect customer data.
03
Reduce Costs
AI automation minimizes support expenses, while human agents manage complex interactions.
04
Ensure Compliance
Our trained support teams understand the nuances of cannabis industry regulations.
05
Enhance Customer Retention
With 24/7 AI-powered and human-assisted support, your customers always get quick resolutions.
Our Solutions
AI Chatbots & AI Voicebots: The First Line of Interaction
BudCX provides cutting-edge AI chatbots and AI voice chatbots that serve as the initial touchpoints for customer interactions, ensuring seamless, efficient, and engaging communication.
✔ 24/7 AI Assistance
Engage and convert visitors anytime, anywhere.
✔ Order Tracking & FAQs
Customers get real-time updates and instant answers.
✔ Personalized Product Recommendations:
AI-driven insights enhance cross-selling and upselling.
✔ Seamless Human Handoff:
AI escalates complex issues to trained human agents for quick resolution.
Fully Managed Contact Center: The Human Touch
While AI provides instant responses, some queries require a personal touch. Our trained customer support agents ensure that every customer receives a satisfactory resolution.
01.
Live Customer Support:
Expertly trained agents handle all customer queries with professionalism and efficiency.
02.
Sales & Lead Qualification
Convert inquiries into sales through expert engagement.
03.
Zendesk & API Integration
Streamline your customer support process with seamless technology integration.
04.
Regulatory Compliance Handling
Ensure your customer interactions adhere to all cannabis industry regulations.
Boosting Sales for Leading Cannabis Brands
Optimize & Automate your Sales & Support processes with BudCX’s leading AI technology tailored specifically tailored for your Cannabis Dispensary / Brand
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Lucy can track your orders & handle queries related to shipment status -> reducing Support tickets by 35% -
Lucy knows what your customers have ordered previously & what they are likely to order, offering a personalized product recommendation -> Increasing ATV (Average Transaction Value) by 30% & Transaction Rate by 20% -
Lucy has learned from the best budtenders -> reducing cart abandonment by 30% -
Lucy is available for you 24/7 so that your customers can get a consultation anytime from anywhere.
24/7 Contact Center
If your customers want to speak with a human, we can seamlessly connect with our Contact Center experts within 4.20 seconds
BudAssist
Our BudAssist tool helps your Budtenders / Customer Support reps to handle customer queries, offer consultation & product recommendation more effectively
Imagine a Super-smart Personal Assistant for every Budtender you have. It listens to your customers in real-time & provides personalized answers to their queries so that your Budtenders can handle customers without looking at ERP / CRM.
How It Works
Integrate AI Bots
Our AI chatbots and AI voice chatbots integrate seamlessly with your existing customer support platforms via API.
AI Handles Initial Queries
Automate responses for FAQs, order tracking, and product inquiries.
Seamless Human Handoff
AI directs complex queries to human agents for personalized assistance.
24/7 Customer Support
Our expert team ensures fast and effective problem resolution.
Boost Sales & Customer Satisfaction
AI-driven interactions and human expertise lead to higher retention rates and increased revenue.
Get Started Today
- Looking to enhance your customer experience with AI-powered solutions?
- Want to drive sales and streamline customer support with AI chatbots and AI voice chatbots?
- Need compliance-friendly customer service tailored for the cannabis industry?
Contact us today to see how BudCX can transform your cannabis business!