About Us
welcome to
BudCX – AI-Powered CX Solutions for Cannabis Businesses
At BudCX, we believe exceptional customer experiences drive brand loyalty and revenue. With over eight years of expertise in the U.S. cannabis market, we’ve partnered with top cannabis brands like MedMen, Columbia Care, Curaleaf, Cann, Wholesome Co, Indacloud, and many others to optimize their digital marketing and sales strategies. Now, we’re redefining Customer Experience (CX) with AI-powered automation and human-assisted support tailored specifically for cannabis businesses.
Why BudCX?
Cannabis brands face unique challenges when it comes to customer support strict regulations, evolving compliance requirements, and high customer expectations. That’s where we come in. BudCX seamlessly blends AI technology with human expertise to deliver a fully managed CX solution designed for dispensaries and e-commerce stores.
Meet Our Experts
Varun Patel
CEO & Founder
Mr. Varun Patel is a technocrat, strategist, and entrepreneur with contributions towards digital transformation consulting, thought leadership, and strategy formulation as a business solutions consultant in data analytics, machine learning, and digital marketing in the USA and India while working with IBM, USA.
Mr. Patel has more than 15 years of experience in the industry and holds an MBA (International Business) from Symbiosis, Pune, and a B.Tech from HBTU, Kanpur. He dreams beyond the frontiers of conventional thinking towards the creation of a global organization.
Lauren Laplante-Rottman
Chief Growth Officer
Chief Growth Officer with over 25 years of experience in corporate firms, including Fortune 500 companies like IBM and leading utility and technology firms. Deep knowledge and international experience in the marketing, energy sector and utilities, emerging technologies, digital transformation, and IT operations.She advises clients on digital marketing strategy, Thought leadership, Go-to-market strategy, corporate expansion, and e-commerce technology development.